Frequently Asked Questions
· How long will it take for my item(s) to ship?
Once payment is cleared, in stock orders are processed & will ship within two (2) business days. Keep in mind, any order paid with an E-Check (electronic check) will not process until the check has cleared-which can take up to 5 business days depending on your bank.
Domestic orders can take up to ten (10) business days to ship.
*If you want to ensure that an item will arrive by a certain date/time, feel free to call us during business hours at (248) 607-3388 or email firstname.lastname@example.org for inventory related inquiries.
· How can I intern or work for The Fresher Brand?
Please email all intern or job related inquiries to Jobs@thefresherbrand.com.
· Where are you located?
Our stationary store is located at 208 West 11 Mile Road, Royal Oak, MI 48067. We are in downtown Royal Oak, in between Main St. & Washington St. We are open Sunday-Saturday.
· I live in Detroit and don’t want to pay for shipping. Can I order online and pickup in store?
Absolutely! We encourage all of our customers to order online and select LOCAL PICKUP during checkout to reserve their items and pickup in store. An ID and order number are required to pick up online orders.
· How can I model for The Fresher Brand?
Hey beautiful! Please email all modeling related inquiries to email@example.com.
· When will The Fresher Brand restock an item that’s sold out?
Some of our exclusive items will NOT restock once they are sold! You can find restock information in the description box of the desired product or email firstname.lastname@example.org with questions.
· Do you ship out of the country?
At this time, we only ship to the United States.
· What is the cost for shipping?
Unless indicated otherwise, shipping is generated per order via UPS or USPS. All orders will generate a tracking number sent by email or SMS. A customer can check shipping costs once an order is in their cart.
If you have a question that still remains unanswered, please feel free to email us at info@TheFresherBrand.com.
All emails will receive a response within 24-48 hours.